Shipping policy
Shipping
We aim to dispatch your orders to you as soon as possible. Please allow up to 5 business days from order date to dispatch date notification from our office before checking on the status of your order. Of course we want you to receive your garments as quickly as possible so if we can dispatch earlier we will.
Please note the below shipping times are an estimated guide only. For the most accurate shipping times to your delivery location, please enter your postcode on the product pages or in cart for a dated estimate. Online orders are not processed over weekends or public holidays.
Our choice of freight providers and important shipping information is as follows:
We offer free standard shipping on all orders across Australia.
Allow up to 5 business days for your order to be processed, picked, and packed in our warehouse, and then handed to Australia Post.
From there, delivery will take 1-2 business days for metro areas and 2-3 business days for other regions. Please note that these timeframes are estimates and may vary depending on network congestion. We recommend having your tracking number easily available so you can track your parcel's journey via the Australia Post website.
Online orders are not processed over the weekends or on NSW, Australia public holidays.
Delivery Options
Cost:
STANDARD SHIPPING
Free shipping across Australia
EXPRESS SHIPPING
$15 for Orders Under $500
Free for Orders Over $800
EXPRESS SHIPPING WORLDWIDE
DHL- calculated at the checkout based on country of destination
Taxes are included in the price of the product for multiple countries, no additional taxes are due or calculated at checkout. Some orders may incur additional duties fees which vary from country to country, if the total value of an order surpasses a certain value. These fees are government related and out of KUKSI’s control. KUKSI are not responsible for these fees. If you can't see any taxes at checkout please make sure to confirm with our team prior to purchase should you believe you have taxes to pay.
In the event where a parcel is not claimed/refused by the receiver, DHL will attempt re-delivery. If DHL and/or our team is unable to arrange a re-delivery by DHL's cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused. Alternatively, if our team are able to return your parcel back, any return costs will be the responsibility of the customer and deducted from the refund total.
Any items lost or stolen during delivery are not the responsibility of KUKSI.