Refund policy

Refunds & Returns Policy

KUKSI Pty Ltd  A.C.N. 659 675546 (we, us, our, or KUKSI) makes every effort to be fully transparent at all times. Accordingly, we have developed this Refunds & Returns Policy to ensure you are fully aware of your rights with respect to refunds and returns.

RETURNS AND REFUNDS 

Should you have a change of heart, Kuksi offers a seamless return experience within 14 days of receiving your online order.
Enjoy store credit, subject to the conditions outlined below. A detailed returns form is included with each order, and must be followed to ensure a smooth return process. Kindly allow up to 5 business days for your return to be processed with care.

At KUKSI, we do not offer exchange or cash refunds, but offer store credits available on full priced items only (does not apply to items marked “Sale”):

  1.  For up to 14 days from the purchase date, 
  2.  With arrival to our office within 14 days from the date of purchase.

By participating in our 14 Day Return Policy, you acknowledge and accept the following Terms and Conditions: 

  • It is a condition of our returns policy that all full priced returned items arrive back to KUKSI within 14 days of purchase.
  • To ensure returns can meet the 14 Day Return Policy, please email your return request to return@kuksi.com.au.
  • Any return requests arriving outside of our 14 days Return Policy will only be honoured as per our obligations under Australian Consumer Law.
  • All returned items must be unworn, unwashed, unused, in original condition, show no sign of wear and tear and have all tickets and labels intact.
  • All returned garments must be odour free. Any garments affected by perfume, deodorant, laundry detergent, body odour or makeup will be deemed unacceptable and will be returned to you immediately.
  • Domestic and International return postage costs are at the customer's own expense and cannot, and will not, be deducted from the final refunded amount.
  • All care will be taken by you, the customer, to package the item/s you are returning with care to prevent damage in transit.
  • All KUKSI garments are to be returned via your own postage channel, KUKSI take no responsibility for tracking, insurance or notification of receipt. KUKSI makes no representations or warranties in relation to the security of returned item/s when our return shipping labels are not used.


IMPORTANT ADDITIONAL INFORMATION

When a KUKSI Reward Code has been used at time of purchase, and this purchase is being returned, the following additional conditions apply:

  • When an order is returned, you will receive any KUKSI rewards discount voucher points used in this order back in full (with the exception of free shipping codes).
  • When a return is a partial return, and a rewards code is used, the KUKSI rewards discount voucher cannot and will not under any circumstances be reimbursed or split. 
  • All KUKSI rewards discount vouchers are treated as a whole.

STORE CREDIT 

Store Credits are available for all full-priced (excluding “Sale”) items returns within 14 days of delivery.

  • KUKSI store credit can be chosen by you at time of returns processing with all KUKSI Refunds & Returns Policy terms and conditions still applying to these requests.
  • Validity for store credit received through the returns process is 6 months.
  • Validity expiry cannot be extended beyond the original term.
  • KUKSI store credit will be sent after your returns package is received, checked and deemed accepted as per our Refunds & Returns Policy terms and conditions.
  • Store credit codes will only be emailed to the email address used on your relevant return invoice.
  • Store credit cannot be applied post purchase for any reason.
  • If an item purchased with store credit is returned, the amount of credit used with this purchase will be reapplied to your original code. This applies for all return transactions, even when an item in the original purchase is kept.
  • Any store credit issued by KUKSI for any reason other than a returned item will have a validity as set by KUKSI.
  • KUKSI store credit will be sent after your returns package is received, checked and deemed accepted as per our Refunds & Returns Policy terms and conditions.

STORE CREDIT RETURNS

  • Store credits will be emailed to the email address attached to the order and valid for 6 months.
  • If an item purchased with store credit is returned, the amount of credit used with this purchase will be reapplied to your original code first prior to any cash payment. This applies for all refund transactions, even when an item in the original purchase is kept.

INTERNATIONAL RETURNS AND EXCHANGES

For our international orders, we offer a 30-day return (on full price items only) to ensure your complete satisfaction with your purchase. Please note that while we're committed to making the process as smooth as possible, we are currently unable to cover the cost of shipping for returns or exchanges. 

We do not offer exchange or money back but a store credit ( see section “store credit)

If you decide to return a garment, please be aware that postage fees must be covered by the customer. Once we receive your returned item, we'll process your request promptly and issue a store credit.

We understand that returning an item can be an inconvenience, and we're dedicated to making the process as hassle-free as possible. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.

SALE ITEMS

Items labelled  SALE are not returnable but refundable to store credit only (subject to Australian Consumer Law)

FINAL SALE ITEMS

Items labelled  SALE are not returnable but refundable to store credit only (subject to Australian Consumer Law)


EXCHANGES

Direct exchanges are not possible at this stage.

ENQUIRIES

Please email us if you have any questions regarding our Refunds & Returns Policy.